We offer a wide variety of strings, including synthetic gut, multifilament, and hybrid strings from top brands to suit different playing styles and preferences.
The frequency of restringing depends on how often you play. As a general rule, restring your racket as many times per month as you play hours per day. For example, if you play 1 hour every day for a month, you’ll need to restring your racket once every month for optimal performance.
Our standard turnaround time is 24 hours. You should be able to collect your racket from your academy. You’ll receive a notification of racket delivery at your academy.
Beginner - 16lbs-22lbs
Intermediate - 23lbs-26lbs
Professional - 27lbs – 30+lbs
If your racket frame is damaged, please drop us an email at support@thestringup.com with all the necessary details. We’ll reach out to you with next steps on the same.
Different strings offer varying levels of durability, control, power, and feel.
You can track the status of your restringing request through our mobile app and you’ll also be receiving real-time updates on the progress.
Yes, we offer various StringUp credit plans and discounts for frequent restringing services. Please check our credit plans for various discounts.
The calendar includes information on local and national tournaments (shared by BAI) and other academy based badminton-related events (provided by the respective academies).
We source strings from reputable brands and conduct thorough quality checks to ensure they meet our high standards for performance and durability.
Yes, we can customize the string tension to meet the standards and preferences of professional players.
Yes, we offer discounts for bulk orders and for sports teams. Please contact us on support@thestringup.com for more details.
Signs that your racket needs restringing include loss of tension, frayed strings, and a noticeable decrease in performance.
We carry strings from top brands like Yonex and Li-Ning. In case you have a different preference please reach out to us on support@thestringup.com.
Our professional stringers use state-of-the-art machines and follow strict quality control procedures to ensure optimal string tension for every racket.
If you have any concerns or issues with your restrung racket, please contact our customer support through support@thestringup.com for prompt assistance and resolution within 24-48 hours of racket delivery.
You will receive live alerts via our mobile app keeping you informed about important updates, promotions, and messages from the academy and StringUp.
Yes, you can choose from a variety of strings based on your playing style and preferences. Refer the racket tension guide for more details.
The events calendar is accessible through our mobile app and website, providing you with information on upcoming tournaments and academy events.
You can provide feedback through our mobile app or directly contact our customer support team on support@thestringup.com to share your thoughts and suggestions.
Our software includes features such as player messaging, order tracking, payments, organization and communication tools.
The software provides real-time updates on exclusive promotions, tournament details, and personalized messages to keep players engaged.
We collaborate on joint marketing efforts, promotions, and advertising to help promote your academy and its services across the stringUp message board.
The software automates administrative tasks such as automated communication, billing allowing coaching staff to focus more on training and player development.
No, the software can manage an unlimited number of players, making it suitable for academies of all sizes.
We prioritize data security with robust encryption and regular backups to ensure your player information is safe and secure.
Players can receive updates through the mobile app notifications integrated with our software.
Yes, we provide comprehensive training sessions for your staff to ensure they can use the software efficiently.
StringUp Wallet is a prepaid credit system that allows you to purchase credits in advance to be used for various services at StringUp.
StringUp Credits can be purchased on the StringUp App. Simply choose the credit plan that best suits your needs.
Yes, larger credit plans offer more value for your money. Choose the plan that best suits your restringing needs.
You can check your StringUp Credits balance on the app within the “Wallet” section.
StringUp Credits do not expire, allowing you to use your credits at your convenience.
Currently, StringUp Credits are non-transferable and can only be used by the account holder.
StringUp Credits are non-refundable. However, it does not expire and can be used for future purchases.
At checkout, select “Pay using StringUp Credits” as your payment method, and the amount will be deducted from your credit balance.
Consider your usage and frequency of services. If you use our services regularly, a larger credit plan with bonus StringUp Credits may offer the best value.
You can view your balance and transaction history in your wallet on the StringUp app.
If you encounter any issues, please contact our customer support team at support@thestringup.com for assistance.
No, you can purchase additional credits and use them for making payments or alternatively use other modes of payments to complete the transaction.